City Social Welfare and Development Office

Services Offered:

Securing a Social Case Study Report

SECURING A SOCIAL CASE STUDY REPORT

The assistance is extended to help indigent families/client to avail possible free hospitalization and medical assistance for their laboratories, surgical expenses and other services intended for the poor families and individual.

Office or Division:	City Social Welfare and Development Office
Classification:	Complex
Type of Transaction:	G2C– Government to Client
Who may avail:	Indigent Clients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Medical abstract or medical certificate		Attending Physician
2. Barangay certificate of indigency		Barangay
3. Valid ID of claimant (2 copies)		Issuing Agency
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Client submit the requirements	1.1 The CSWDO personnel conducts a one-on-one interview with the client to get pertinent information and validate presented documents	None	15 minutes	Gleve Carampatana Administrative Aide II Peter Dennis Iligan Administrative Aide I

2. Wait for scheduled home visitation	2.1 If necessary, social worker conduct home visitation to validate socio-economic status of the family	None	1-3 days after the interview	Jean Palmares SWO –1 Kimberly Lorenton SWO-1
	2.2 CSWDO personnel prepare the Social Case Study Report	None	7 days	Jean Palmares SWO –1 Kimberly Lorenton SWO-1
3. Wait for documents to be released	3.1 CSWDO chief approves the Social Study Report, Certificate of Indigency and Referral Letter	None	10 minutes	CYRIL D. RAMOS Acting-CSWDO
Total:		None	10 days & 25 minutes

Securing Aid to Individual in Crisis Situation (AICS) Regular

SECURING AID TO INDIVIDUAL IN CRISIS SITUATION (AICS) REGULAR

The City Social Welfare and Development Office (CSWDO) provides financial assistance or referrals for free service to individuals and families who are in extremely difficult situations and have inadequate resources.

Office or Division:	City Social Welfare and Development Office
Classification:	Highly Technical
Type of Transaction:	G2C– Government to Client
Who may avail:	Indigent Clients who already paid their expenses and seek for Medical Assistance, Burial and Cremation Assistance, Assistance to Victims of Natural or Man-made calamities, Financial Assistance to Women in Especially Difficult Circumstances and Children in need of Special Protection, Psychiatric Assistance, Clients with Rare and Debilitating
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Medical / Death Certificate / Police Blotter for Special cases or Referral from Barangay– (1) original & (1)photocopy		Attending Physician
2. Barangay Certificate of Indigency–(1) original & (1)photocopy		Barangay
3. Referral note from Mayor’s Office		Office of the City Mayor
4. Valid ID of claimant—(2) photocopy		Issuing Agency
5. Authorization letter from client		From the client/ patient

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client submit the requirements	1.1 The CSWDO personnel conducts a one-on- one interview with the client to get pertinent information and validate presented documents	None	15 minutes	Gleve Carampatana Administrative Aide II Peter Dennis Iligan Administrative Aide I
2. Client signed certificate of eligibility	2.1 CSWD Personnel prepare documents for processing after determining amount of assistance to be extended. case summaryvoucherobligation requestcertificate of eligibility	None	10-15 minutes	Gleve Carampatana Administrative Aide II Peter Dennis Iligan Administrative Aide I

3. Wait for financial assistance to be released	3.1 Processing of documents for check release a. City Social Welfare and Development Office	None	4 weeks	Jean Palmares SWO –I Kimberly Lorenton SWO-I Cyril D. Ramos CSWDO Joemil G. Porol City Budget Officer
	b. City Budget Office			Myla N. Puyogao Engineer III
	c. City Mayor’s Office			Alma G. Pabalate OIC- City Accountant
	d. City Accounting Office e. City Treasurer’s Office			Grace Marie Fernandez City Treasurer Benjie M. Miranda
Total:		None	4 weeks & 30 minutes

Securing Aid to Individual in Crisis Situation (AICS) Petty Cash

SECURING AID TO INDIVIDUAL IN CRISIS SITUATION (AICS) PETTY CASH

The City Social Welfare and Development Office (CSWDO) provides financial Assistance or referrals for free service to individuals and families who are in extremely difficult situations and have inadequate resources.

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transaction:	G2C– Government to Client
Who may avail:	Indigent Clients who are still in the hospital seeking for Medical Assistance, Burial Assistance, Transportation Assistance, Assistance to Victims of Natural or Man-made calamities, Financial Assistance to Women in Especially Difficult Circumstances and Children in need of Special Protection, Psychiatric Assistance, Clients with Rare and Debilitating Diseases
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Medical Certificate// Death Certificate / Police Blotter for Special cases or Referral from Barangay—(1) original & (1)photocopy		Attending Physician
2. Barangay Certificate of indigency—(1) original & (1)photocopy		Barangay
3. Referral note from City Mayor’s Office		Office of the City Mayor
4. Valid ID of claimant—(2) photocopy		Issuing Agency
5. Authorization letter from client		From the client/ patient
6. Hospital bill or Billing Statement or Official Receipt		From the client/ patient

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client submit the requirements	1.1 The CSWDO personnel conducts a one- on-one interview with the client to get pertinent information and validate presented documents	None	15 minutes	Gleve Carampatana Admin Aide II Peter Dennis Iligan Admin Aide I
2.Client signed certificate of eligibility	2.1 CSWD Personnel prepare documents for processing after determining amount of assistance to be extended. case summarypetty cash voucheracknowledge- ment receipt certificate of eligibility	None	10-15 minutes	Gleve Carampatana Admin Aide II Peter Dennis Iligan Admin Aide I

3. Client signed acknowledgement Receipt for cash received	3.1 Release the Cash assistance	None	5- 10 minutes	Rutchel G. Gayat Administrative Assistant IV
Total:		None	40 minutes

Securing Medicine Assistance

SECURING MEDICINE ASSISTANCE

The assistance is extended to help indigent families/client to avail possible

free medicine

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transaction:	G2C– Government to Client
Who may avail:	Indigent Clients who need immediate medicine
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Medicine prescription issued by attending physician		Attending Physician
2. Valid ID of bearer		Issuing Agency
3. Valid ID of Patient		Issuing Agency

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Client submit the requirements at the City Health Office	1.1 The City Health Office personnel conduct a one-on- one interview with the client to get pertinent information & validate presented documents. City Health Personnel verifies for the availability of prescribed medicine. If available, release the medicine ; If not available, refer back to CSWD Office	None	10-15 minutes	Helen Davila Midwife IV/ Supply Officer Chrisly Dumaguete Pharmacist
2. Client proceed to CSWDO to present the documents from the City Health Office	2.1 CSWDO personnel interview the client to get pertinent information and assess the medicine needed by the client. Refer clients to accredited pharmacy to get the price of the medicine.	None	10-15 minutes	Ma. Hailey Tababa Administrative Aide I Milagros Posion Population Worker I

3. Client proceed	3.1 Issuance of	None	10-15	Ma. Hailey
back to CSWDO	Vale Form		minutes	Tababa
to give the price	signed by the			Admin Aide I
of medicines from	CSWD Officer			Milagros
accredited				Posion
pharmacies				Population
				Worker I
4. Proceed to the pharmacy to claim the medicine using the Vale Form	4.1 Pharmacy with the lowest price release the medicine	None	10-15 minutes	Pharmacist/ Pharmacy aide
5. Bring purchased medicine to the CSWD Office for inspection	5.1 Conduct inspection of the medicine: a.) to determine the expiration date of the medicine given to the client	None	10-15 minutes	Ma. Hailey Tababa Administrative Aide I
	b.) to give instruction for the right dosage of the medicine given to patient			Milagros Posion Population Worker I
Total:		None	1 hour & 15 minutes

Securing Auxiliary Social Services for Persons with Disability (PWD) Physical Restorative Devices

SECURING AUXILIARY SOCIAL SERVICES FOR PERSONS WITH DISABILITY (PWD) – PHYSICAL RESTORATIVE DEVICES

This program ensures that the marginalized persons with Disabilities (PWD) are provided with auxiliary services that will restore social functioning and participation in community affairs.

Office or Division:	City Social Welfare and Development Office
Classification:	Highly Technical
Type of Transaction:	G2C– Government to Client
Who may avail:	Persons with Disabilities from the 32 barangays of the City of Kabankalan . Persons with Disability who have receive certification or recommendation from rehabilitation doctor /Physiatrist of the corresponding assistive devices to be used as based on the nature of disability;
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Brgy. Certificate of residency and indigency		Barangay Hall
2. Medical certificate from the City Health Doctor		City Health Office
3. Assessment from Community Based Rehabilitation (CBR) Physical Therapist		CBR Center
4. 1 whole body picture		Immediate Family of PWD
5. Community Tax Certificate (Cedula)		City Treasurer’s Office

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to Persons with Disability Office (PDAO) to present required documents for validation	1. The PDAO Officer conduct initial Interview with the PWD client or his/ her immediate family & validate pertinent document for the availment of recommended physical restorative device.	None	10-15 minutes	Salynor Talaman PDAO Officer
2. Wait for schedule Home visitation	2. The Social Worker together with the Physical Therapist of the Community Based Rehabilitation Center (CBR) will conduct home visit to establish the socio-economic condition, family support system & the geographical location which are essential towards recommendation of the use of devices.	None	With 3-5 days after submission of complete document	Salynor Talaman PDAO Officer Jessie Barrato CBR Physical Therapist

3. Signed the Deed of Donation	3.Preparation of Docs & Approval with CSWD Officer; If Physical Restorative Device is available ; release the requested device; If not available, the CSWD personnel will facilitate the Purchase request of the requested devices;	None	15-30 minutes 15 -30 minutes	Salynor Talaman PDAO Officer Gleve Carampat- ana Admin Aide II
4. Signed the Deed of Donation	4. Prepare Docs for payment If physical restorative devices are custom- made; The Social worker will coordinate with the NORFI – a non-stock, nonprofit agency working for the rehabilitation of disabled persons. Personnel from NORFI will inform our office for the availabil- ity of the request;	None	30 days or more depending upon the bulk of orders	Cyril D. Ramos Acting- CSW- DO
Total:		None	35 days, 1 hour & 15 minutes

Securing PWD Identification Card

SECURING PWD IDENTIFICATION CARD

This card serves as a proof for availing of the benefit & privileges for persons w/ disabilities. Getting a PWD ID is free & valid for 3 years. Pertinent documents are required for renewal.

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transaction:	G2C– Government to Client
Who may avail:	Persons with Disabilities from the 32 barangays of the City of Kabankalan
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Brgy. Certificate of Residency		Barangay Hall
2. Medical certificate/ medical abstract from private or public Doctor		Private Clinic or City Health Office
3. 1 x 1 picture—3 copies		Immediate Family of PWD
4. Profiler Form		PDAO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PRO- CESSING TIME	PERSON RESPONSI- BLE
1. Proceed to Persons with Disability Office ( PDAO) and bring all the requirements for validation	1. The PDAO Officer conduct initial interview w/ the PWD client validate pertinent doc. for the issu- ance of ID Card	None	10-15 minutes	Salynor Talaman PDAO Officer
2. Wait for Release of ID Card	2. ID card for- warded to the Office of the City Mayor for signature	None	1-2 days after the ID card from PDAO was	Benjie M. Miranda City Mayor
Total:		None	2 days & 10 minutes

Securing a Certificate of Indigency

SECURING A CERTIFICATE OF INDIGENCY

A certificate of indigency is issued by the City Social Welfare & Development Office as attestation that a client belongs to low-income earner of a particular barangay. Said certificate will inhibit client from paying dues or fees charge by the Office of the City Prosecutor, Public Attorney’s Office and the City Civil Registrar’s Office.

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transaction:	G2C– Government to Client
Who may avail:	Indigent Residents of the 32 barangays of the City of Kabankalan
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Brgy. Certificate of Indigency		Barangay Hall
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Barangay indigency to CSWDO	1.1 The CSWD personnel conduct one- on-one interview with the client to get pertinent information & validate presented	None	15-20 minutes	Jessica Valiao Admin Officer II

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	1.2 The CSWD personnel prepares the documents for the City Social Welfare & Development Officer to approve the certification in 3 copies.	None	3 minutes	Jessica Valiao Administrative Officer II
2. Received the Certificate of Indigency	2.1 Approves and Release of Certificate of Indigency	None	5 minutes	Cyril D. Ramos Acting CSWDO
Total:		None	28 minutes

Provision of Technical Vocational Trainings for the Out of School Youths and Unemployed Adults

PROVISION OF TECHNICAL VOCATIONAL TRAININGS FOR THE OUT OF SCHOOL YOUTHS AND UNEMPLOYED ADULTS

The Kabankalan Training Center is a vocational school of the City Government of Kabankalan in cooperation with the Technical Education and Skills Development Authority (TESDA) which aims at creating a dependable pool of well-trained manpower and equip them with appropriate skills in various fields of technical vocational courses to provide alternative learning to the out of school youths especially those who cannot afford a higher education and as a means to address unemployment.

Courses Offered:

Shielded Metal Arc Welding NC I (SMAW NC I)
1. Shielded Metal Arc Welding NC II (SMAW NC II)
1. Plumbing NC I
1. Plumbing NC II
1. Cookery NC II

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transaction:	G2C– Government to Client
Who may avail:	Indigent Clients (High School Undergraduate, High School Graduate, College Undergraduate)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. High School Card/Transcript of Records/Diploma (2 photocopies)		Barangay Hall
2. PSA/NSO Authenticated Birth Certificate (5 photocopies)		Philippine Statistics Office / City Civil Registrar

3. Marriage Certificate (For married female applicants – 5 photocopies)	Philippine Statistics Office / City Civil Registrar
4. Latest Income Tax Return of parents/ guardian or Certificate of Indigency from the barangay (original copy and 1 photocopy)	Respective Barangay
5. Medical Certificate (original copy and 1 photocopy)	City Health Office
6. Certificate of Good Moral Character/ Barangay Clearance (original copy and 1 photocopy)	Respective Barangay or School
7. Latest 1×1 colored picture (5 pcs, not computer generated, white background, shirt with collar, short hair, front view, no earrings, necklace, no name tags)	Photo studio
8. Latest colored passport size pictures (4 pcs., 3.5cm x 4.5 cm with head size ranging from 27mm to 31mm from forehead to chin; white background; Tshirt/dress with collar/ business attire and with name clearly written at the back; short hair (for male); front view; no earrings/necklace/mustache; without hat/ head dress/eyeglasses or sun glasses; paper not glossy; no stapled damage; not edited/express nor 3-minute ID photo; no name tags; computerized pictures not acceptable)	Photo studio

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client submit the complete requirements	1.1 The KTC personnel provide necessary information to clients during inquiry and assist them during submission & filling up of	None	15 minutes	Ma. Joy C. Gayomale Admin. Officer II Leo Ramon E. Bañares Janice Joy J. Dato
2. Wait for training schedule instructions through phone call	2.1 KTC personnel informs clients through phone call the training schedule and other training related	None	1 week before the training schedule	Leo Ramon E. Bañares

	Trainings conducted in various courses: SMAW NC I SMAW NC II Plumbing NC I Plumbing NC II Cookery NC II	None
			34 days	Christy John P. Velasco Engineering Aide I
			34 days	Renante P. Gajetela Admin Aide I
			21 days	Noel G. Sevilla Sr. Manpower Dev’t Officer George M. Socion, Jr. Engineering Aide
			26 days	Arnel B. Gepanaga Engineering Aide I
			40 days	Arnel B. Gepanaga Engineering Aide I
				Rogie Rose R. Bandola Handicraft Worker I
				Kathlynn C. Jarapa Manpower Dev’t Officer I
Total:		None	15 minutes

Securing OSCA Identification Card for Senior Citizens

SECURING OSCA IDENTIFICATION CARD FOR SENIOR CITIZENS

The City Social Welfare and Development Office and the Office of Senior Citizens Affairs provide the issuance of OSCA Identification Card to senior citizens or elderly (ages 60 years old and above) of Kabankalan City. The OSCA Identification Card grant benefits and privileges to senior citizens.

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transaction:	G2C– Government to Client
Who may avail:	Residents of the 32 barangays of the City of Kabankalan who is 60 years old or over. A resident of the City for an least 6 months prior to application.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Birth certificate/voter’s affidavit/ baptismal		Civil Registry Office
2. Assessor’s Certification of No Property		City Assessors Office
3. Two (2) pieces (1×1) ID picture		Photo Center
4. Accomplish Application Form		OSCA Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Senior Citizen	1.1 OSCA Head conduct one-on-one interview with senior citizen & present needed docu- ments for the issuance of OSCA ID.	None	15 minutes	Prosperidad
applicants proceed to				Lorque
OSCA to submit all				OSCA – Head
the documents

	1.2 The CSWDO personnel & OSCA Head prepare and evaluate the documents and release OSCA ID card to eligible senior citizen.	None	15 minutes	Prosperidad Lorque OSCA – Head Cyril D. Ramos CSWDO
	1.3 Forward the ID to Mayor’s Office for signature	None	1-2 days	Benjie M. Miranda. City Mayor
2. Wait for the ID to be released	2.1 Release of Senior Citizen Card	None	5-15 minutes	Prosperidad Lorque OSCA – Head
Total:		None	2 days & 45 minutes

Securing of Solo Parent Identification Card

SECURING OF SOLO PARENT IDENTIFICATION CARD

The City Social Welfare & Development Office provide the issuance of Solo Parent Identification Card to grant benefits and privileges to Solo Parents and their children such as: livelihood services, employment-related benefits, psychosocial services for solo parents, educational services, health services, housing services.

Office or Division:	City Social Welfare and Development Office
Classification:	Complex
Type of Transaction:	G2C– Government to Client
Who may avail:	Solo parents are the following persons under given circumstances Victim of rape, Widower, Imprisonment of spouse, Physical/mental incapacity of spouse, Legal de facto separation, Annulment of marriage, Abandonment of marriage, Unwed individual.
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Barangay Certification that the applicant is a resident of the said barangay for the last six months.		Barangay
2. Appropriate documentation/evidence that the applicant is a solo parent e.g. death certificate of spouse, etc.		Issuing Agency depending upon the circumstances
3. Income tax return or any document that will establish income level of the solo parent.		Bureau of Internal Revenue
4. Birth certificate of children below 18 years old.		Local Civil Registry Office

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to CSWD Office and present required documents for validation.	1.1 The Social Worker conduct a one-on-one interview with the client to get pertinent information.	None	15 minutes	Jean Palmares Social Welfare Officer I
2.Filling up registration form for solo parent (to be secured from CSWD Office)	2.1 Home visit and collateral interview conducted by the Social Worker to validate information	None	1-3 days upon application	Jean Palmares Social Welfare Officer I
	(if needed)
	2.2 Preparation of Identification card	None	15-20 minutes	Gleve Carampatana
				Admin Aide II
				Cyril D. Ramos
	2.3 For Signature of the City Mayor	None	1-2 days	Benjie M. Miranda City Mayor
3. Wait for the Released of ID Card	3.1 Release of ID to Solo Parent	None	5-15 minutes	Gleve Carampatana Admin Aide II
Total:		None	5 days & 50 minutes

Securing Marriage Counseling Certificate

SECURING MARRIAGE COUNSELING CERTIFICATE

The attendance to Pre-marriage counseling session (PMC) is a one-day orientation program for couples applying for marriage license. It is designed to provide pre-marriage counseling to couples with a realistic overview of what marriage is all about. This is to ensure that more deepened counseling is given to young marriage license applicants that would enhance their understanding on the journey they are to share together and onwards.

Office or Division:	City Social Welfare and Development Office
Classification:	Simple
Type of Transac- tion:	G2C– Government to Client
Who may avail:	For marriage license applicants aging 18-25 years old only
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Official Receipt		City Treasurer’s Office
2. Fill-up Marriage Certificate Seminar ( MCS) Form		CSWDO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present Official Re- ceipt to CSWD Office to- gether with the MCS Form	CSWD Person- nel will conduct interview to would be cou- ples	None	15 minutes	Peter Dennis Iligan Administrative Aide 1
2. Fill up Attendance Sheet	Registration of Attendees of Pre Marriage Orientation	None	5 minutes	Pre Marriage Ori- entation Team LCR CHO Religious Group

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Applicants at- tend the Pre- Marriage Orien- tation in the Morning and Applicants attend the Pre Marriage Counselling in the afternoon	Conduct Pre-Marriage Orientation in the Morning and Pre Marriage Counseling in the Afternoon	None	2-3 hours in the morning 2-3 hours in the afternoon	Pre Marriage Orientation Team LCR CHO Religious Group Cyril D. Ramos
	Process the PMC Certificate to signed by the accredited PMC Team	None	15- 30 minutes	CHO CSWDO
	Release of PMC Certificate	None	5 minutes	Peter Dennis Iligan Administrative Aide 1
Total:		None	6 hours & 35 minutes

Programs and Activities

Risk Risiliency Program CCAM-DRR ( Cash For Work )

Risk Risiliency Program CCAM-DRR ( Cash For Work ) para sa 1,101 ka Beneficiaries from 16 Barangays matag P410.00/ day x 10 days= P4,514,100.00 ang ginhatag sg DSWD FO VI sa Ciudad sg Kabankalan.

4PS Kamustahan Session (FGD)

Kamustahan Session (FGD) para sa 56 Exiting Families of 4PS ginpatigayon sg CSWDO Kabankalan agud mahibaluan ang mga pagbag-o sa kabuhi sang mga benepisiaryo humalin nagsugod ang programa tubtob sa ila pag exit, subong man lantawon kon ano ang ila mga kabakod nga sarang mangin instrumento sa ila pag uswang bisan pa wala na sila sa programa. My gindihon man nga sustainability plan ang CSWDO agud mag alalay sa ila paggraduate sa programa.

DSWD Food Packs

1,600 ka Foodpacks bilang Preposition Goods ginbutang sa Kabankalan Warehouse sang DSWD Region VI para sa madasig nga pagresponde sa tion sg emerhensia